Review Feedback: How Customer Reviews Improve Your Brand Reputation

Google Business Reviews

Everyone has heard the phrase good news travels fast. In the business world, however, bad news travels at the speed of light.

Reviews are the lifeblood of any business. You can develop all the great marketing campaigns and content you want, but bad or even no reviews at all can make all your efforts pointless.

Approximately 85% of consumers trust online reviews as much as personal recommendations. Reviews are crucial to the success of any business.

Reviews can be used to improve SEO as well as building customer trust. And now for the million dollar question, how do you use review feedback to manage your brand reputation?

We’ve gathered a few tips and hints to do exactly that. So, keep reading to ensure your brand’s reputation!

Review Feedback to Improve SEO

As mentioned, review feedback can be used to improve your SEO.   

In fact, reviews play such an important role in your local search engine ranking, it is estimated to be between 10.3% -13.13% of your overall Google Local Pack score!

Therefore, reviews need to be an important part of your overall SEO strategy.

Search engines like Google and Bing love online reviews of companies. Search engines know that 49% of consumers need at least a four-star rating before doing business with a company.

Reviews show trust in the company which leads to the company’s authority rating; all of which are factors in SEO.

Incorporating reviews into your SEO strategy involves having a customer review plan and diversifying review sites.

Developing a Customer Review Plan

When developing your plan be sure to include how you will solicit reviews, where you will direct customers to post your reviews, and how to deal with negative reviews if they occur.

Start by asking customers who leave positive reviews to also leave reviews on Google, Yelp, Facebook, or any industry-specific review channel that is important to your business.  This will help increase your brand recognition and boost your search engine rankings in the process. However, be careful how you ask, as some review sites like Yelp prohibit direct solicitation. 

For negative reviews redirect the customer back to the company. As much as possible, you don’t want negative reviews being found on other sites.

You also want to properly respond to negative reviews. Recognize that no one expects perfection. However, they do expect their concerns will be addressed and resolved. By responding accordingly, you demonstrate to current and potential customers that you take your business and their patronage seriously.

Be sure to address the issue the customer has, and offer to look into the problem and provide follow up with them. This goes a long way towards good customer service reviews and experiences. It also shows you care about customers and will stand behind your product by addressing problems that arise.

Diversify Where You Post Reviews

As mentioned, ask your customers to leave reviews on different sites. Choose which sites to leave reviews on to better increase your brand recognition. Reviews on Amazon and Google are important, however social media needs to be addressed too

In fact, Facebook is more trusted for reviews than Google. So be sure to ask customers to leave feedback on your Facebook page as well.

Use Those Reviews

An effective review feedback plan can take your company to the next level and get a leg up on your competition.

Asking for reviews to be left on varying sites, and properly responding to both positive and negative reviews and keeping them site-specific will go along way in improving your SEO.

Brand recognition and reputation are what can lead to fast growth, lead generation, and high conversion rates.

For more information on review feedback and your reputation, contact us today.

Speak with one of our digital marketing gurus and ask about our Review Generation and Management Services to help simplify and streamline the review process!

We look forward to helping you achieve success in your business!

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Nachum Langsner

Nachum Langsner

Nachum Langsner is the Co-Founder and CMO of LocalBizGuru - A full-service digital marketing agency located in Cleveland, OH. He has over 10 years of experience in the SEO industry and is a frequent presenter and instructor of SEO seminars for entrepreneurs and small business owners in the Greater Cleveland area for organizations such as Jumpstart, the Better Business Bureau, COSE, and the Ohio SBDC at CSU.

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